Shipping & Policies

Welcome

Policies
Welcome to Alora Safari Co. We look forward to designing and sewing for you!
hours: we are open all the time for your shopping pleasure, however, we try to answer messages etc. during weekday business hours from 9am-5pm. thank you for your patience as it may require a few days to reply to your messages.

Shop Policies
Please note the following to avoid legal ramifications:

Photographs:
All professional photographs are copyrighted by the Photographers and are the property of Alora Safari Co. Do not copy/print/publish photographs for personal or commercial use without permission from Alora Safari Co.

Designs:
All designs are handcrafted by Amanda Folz and are the intellectual property of Alora Safari Co. Please respect the designer by not duplicating any of the designs for commercial sale.


Our Property:
Do Not copy Alora Safari Logo, Avatar, Banner, Web Design, etc. Graphic designs and logos are the property of Alora Safari Co.

Thank You for respecting the property of Alora Safari Co.

Payments

Alora Safari accepts payment by credit card or PayPal at this time. All payments are securely processed through Etsy Inc.

**Please note that refunds and order cancellations can take up to 20 days to fully process.

Shipping

All of our items ship safely and securely in a box or padded envelope through USPS, FedEx, or DHL Express.

PLEASE NOTE: Our current turnaround time is 6-8 weeks from purchase date. Each item is handmade in the USA by the designer.

Rush orders may be available upon request for an additional fee.

Shipping expenses are automatically calculated at checkout.

Express shipping is available for an additional charge, please message us to upgrade before you place your order.

We do offer international delivery. Please enter a phone number at checkout for international customs. Alora Safari is not responsible for any duties, tariffs, or taxes due upon the arrival of a package in another country. It is the responsibility to pay all taxes owed to customs in a receiving country.

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 7 days of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Returns and exchange details

*Returns*
My goal is to make you as a customer happy. I do not normally accept returns, but if you are completely dissatisfied with your order, please contact me and we will work something out before leaving negative feedback. No refunds on custom orders.
~Please Read the Item Descriptions Fully and Carefully to insure you are getting what you expect.
~IF FOR ANY REASON YOU NEED TO RETURN AN ITEM the customer is responsible for the shipping expenses. No refunds will be given for damaged or worn items.

**order cancellations and refunds may take a week + to issue, thank you for your patients

Additional

SIZE CHART
(for chest circumference measure around child's chest with her arms raised,
and for dress length measure from armpit to the floor).

newborn, 14" chest x 15" dress length
0-3M, 16.5" chest x 15" dress length
3-6M, 17" chest x 16" dress length
9M, 17.5" chest x 17" dress length
12M, 18" chest x 18" dress length
18M, 18.5" chest x 20" dress length
24M,19" chest x 22" dress length
2T, 19.5" chest x 24" dress length
3T, 21"chest x 25" dress length
4T, 22" chest x 27" dress length
5T, 23" chest x 30" dress length
6T, 24" chest x 33" dress length
7/8, 26" chest x 36" dress length
9/10, 28" chest x 40" dress length

*Larger sizes (Children’s Sizes/Girls Sizes/ Junior Sizes are available only when specified in a listing. Most dresses are not available in larger sizes above 5/6T, however skirt & top sets and custom skirt & top designs are always available in larger sizes).

WARNING:
*CAUTION! Potential choking hazards. Most products contain small parts, loose ribbons and fabrics. Wear garments and accessories under adult supervision only.

ALL PHOTOS AND LOGOS ARE PROPERTY OF ALORA SAFARI CO.
Thank you for not using my images for your purposes.

Thank You for shopping with us!

Frequently Asked Questions

Custom and personalized orders

All of our designs are Handmade by the designer in the USA. Yes, we can customize the color and style of the Gown you have selected or create you something custom for special events. Please send us a message to inquire about customization

Sizing details

Yes, you can send measurements for a perfect fit. We would just need her chest circumference measurement, and a dress length measurement from under her arm all the way to the floor or desired length. If you are ordering a dress with sleeves, you can measure the inseam of her arm from armpit to wrist for sleeve length

Turnaround time and shipping

Our current turnaround time is noted in our shop announcement section. Our average turnaround time is six to eight weeks, but this can vary depending on the season between 4 and 10 weeks. Please remember that each dress is Handmade by the designer in the USA, and when we have 20 - 40 dress orders a month the turnaround time is affected.